Frequently Asked Questions
Contact us Monday - Thursday, 8 am - 5 pm (EST) and Friday 8 am - 4 pm (EST) 800-882-5104
Do you have a product catalog you can mail me?
Yes, we can send a printed catalog or an electronic version. Call 800-882-5104 for more information or request a catalog here.
Describe the quality of your products.
Our in-house graphic designers create bold, attention-grabbing, easy-to-read labels which are then printed on top-grade materials. To go along with our labels, we offer ergonomically designed labelers (price guns) which are lightweight, compact, durable and easy to use. We strive to offer the highest standards of all our products in the label industry.
Can I order custom labels and custom scale labels?
Absolutely! Our Graphic Art Department and numerous printing capabilities allow us to create a variety of unique designs and specifications. Call Customer Service for more information or request a quote here.
Do you make custom sizes?
Yes, we accommodate requests for custom shapes and different-sized labels. Call Customer Service for more information or request a quote here.
Can I send my artwork or design for printing?
Yes, call our Customer Service Reps to discuss the best method for sending designs. Click here for electronic art specifications.
What is the shelf life of your labels?
We are committed to providing top-quality products; therefore, 90% of our labels maintain a shelf life of one to three years. Custom labels vary based on the manufacturing requirements of each item ordered.
Do you have waterproof labels?
Yes.
Do you sell thermal labels?
Yes.
What type of adhesive is used on your labels?
The majority of our labels include permanent adhesive, unless specifically stated in the product description.
Can I change my order after it has been placed?
If the order hasn’t been shipped, orders can be modified and resubmitted up until 2 PM E.S.T. the day the order was placed by calling Customer Service at 800-882-5104. We can be reached Monday - Thursday, 8 am - 5 pm (EST) and Friday 8 am - 4 pm (EST).
Do I have to order over the Internet?
No, you can order by phone by calling Customer Service at 800-882-5104.
What is the smallest number of labels I can order?
One roll, except where specified. Roll quantities vary depending on the product and are indicated in the description.
How can I view a copy of my invoice?
You'll receive a copy of the invoice via email within one hour of placing the order.
What is your return policy?
Customer satisfaction is extremely important to us. If the labels do not meet your expectation, simply return them for a store credit. If you received the wrong stocked item, we will fully refund the order. Note: A restocking fee of 15% may apply in some cases.
Shipping: When will my order ship?
If ordered by 1 PM E.S.T., it will ship that day. Otherwise, your order will ship at 4 PM the following day.
How long will it take for my order to arrive?
We ship all our orders UPS ground. Your order will be received based on the method you choose.
How much does shipping cost?
That depends on the weight and method.
What if I need to make an address correction on my order?
Call Customer Service before 2 PM EST on the day the order was made to change the address.
How do I track my order?
You'll receive a tracking number and link via e-mail to follow your order's shipment through UPS when your order has shipped.
Can I pick up my order?
All orders will be shipped.
Do you ship internationally?
Not at this time.